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FAQ_general

FAQ_general

SHIPPING & DELIVERY

When will my order she delivered?

    
The average delivery time for each product is indicated in days on the cards articles. Orders with a total weight less than 60kg will be delivered normally in 4-7 business days after the time and day that your order has been validated by our services. Orders weighing more than 60kg are shipped on a pallet with a delivery time between 7 and 15 days.

Can I come and pick up my parcel?

    
SOLAR KIT is a mail order. We do not have to withdraw for local orders.

What are the delivery costs?

    
To determine the costs of delivery of a product or a set of products you must add the product (s) (s) in shopping cart. Costing is done automatically in the shopping cart.

What are the processing times and shipment of my order?

    
When the command has been validated by our services, the preparation time and shipping is between 24 and working 72 hours maximum. A notice of shipment of the order is automatically sent by email from the support by the carrier.

What happens if I am abscent (e) upon delivery?

    
Delivery of packages: Packages are delivered by courier DPD / Chronopost or UPS. If abscence, a notice is deposited in your mailbox. Up to three passes are planned during the three days following the first presentation. In all cases, please refer to the carrier's calling card and follow the instructions to facilitate the delivery of your order.
    
Shipping pallet (s): Deliveries on pallets are provided by the carrier DSV Transport. The carrier will contact you by telephone to arrange an appointment and to facilitate delivery.

Where can I track the status of my order?

    
You can track the status of your order from customer account SOLAR KIT vote with your username and password. When ordering you must validate your secure access to the store from the email list. In case you do not validate your registration and / or you do not want to create an account you can not follow the progress since the shop. However, you will receive email with every new status of the status of your order: Create Customer Account, Order Confirmation, Order Processing, Order shipped.

If abscence, my order can it be delivered to a person of my choice?

    
Yes, you can appoint a person of your choice to receive the package to the delivery address. When ordering, you can also choose to add a delivery address different from billing. Contact information for billing and shipping can not be changed after the validation of the order by us.

PAYMENT & BILLING

What are the payment methods available?

    
You have the following payment methods:

        
Credit card (Visa, Mastercard, Credit card, Amex ...)
        
Paypal
        Transfer
        
Administrative mandate (for the French administration only)

Can I pay for my order to delivery?

    
Currently this payment method is not available in our shop.

How to pay by credit card?

    
The credit card payment is effected by secure encrypted page on one of our partner banks (Crédit Mutuel / Wordlpay RBS) using SSL (Secure Socket Layer). This protocol ensures the confidentiality of information that you recorded. Payment by credit card over the Internet, using SSL technology and 3D secure, no risk of piracy. Indeed, all payment information is encrypted from your computer to the server of the bank or credit union RBS (depending on your selection). SOLAR KIT retains the information in any way related to your credit card, for this reason that you are asked for each new transaction on our site.

My credit card payment is denied, what next?

    
Check at first that the expiry date of your card is not exceeded. If your bank transaction is denied, it may be an over-limit. To be sure, please contact your bank to verify the amount of the cap. The new security system "3D Secure" Security requires a key that your bank must inform you when shopping on the Internet (code card, sent by text message, set password, etc. ..).
 

How customers are charged overseas territories / SWITZERLAND / ANDORRA / EEC OUT?

    
In the final order, any amounts you are in Euros HT (choose the right tax category in the basket). Your purchases will be charged in Euros HT. Upon receipt of your package, you have to pay customs clearance and dock dues for overseas territories.

How and where to see my bill?

    
The billing will be to validate each order. SOLAR KIT GmbH has an electronic billing system. Invoices are sent electronically via email and are consulatbles vote online account. Invoices are available in web and PDF so you can print them yourself from home.

TO ORDER

How to order in the shop?

    
To place an order in our shop, is simple:

        
Add the product (s) (s) want (s) in shopping cart
        
Adjust the quantities of products from the cart
        
Add a discount code if you have one and set it
        
Choose a payment method from the shopping cart by clicking once on the box selection
        
Choose your category for your tax situation from the shopping cart by clicking once on the box selection
        
Click once on the button "Checkout"
        
Find your billing and shipping if different
        
Optional: Create you a secure client access (username and password) / Check your email inbox or your spam folder if we are not in your contacts, to validate your account (click on the validation of customer account).
        
Click "Next"
        
Check the box: I have read the Terms and Conditions and accept them.
        
Click on "Pay"
        
You will be redirected to WorldPay's secure server, Cybermut your choice or PayPal electronic settlement. Please enter the requested information to complete your order.
        
In case you have selected the payment by bank transfer or bank check, an email order confirmation will be sent with the necessary information and the RIB of the company for payment of your order via the services of your bank . You have 10 days to pay the amount (including VAT) of the order to the bank account of the company SOLAR KIT GmbH. Note: Bank charges are the responsibility of the customer.
        
Orders are processed and shipped on receipt of payment only.