SHIPPING & DELIVERY
When will my order she delivered?
The average delivery time for each product is indicated in days on the cards articles. Orders with a total weight less than 60kg will be delivered normally in 4-7 business days after the time and day that your order has been validated by our services. Orders weighing more than 60kg are shipped on a pallet with a delivery time between 7 and 15 days.
Can I come and pick up my parcel?
SOLAR KIT LLC is a mail order. We do not have to withdraw for local orders.
What are the delivery costs?
To determine the costs of delivery of a product or a set of products you must add the product (s) (s) in shopping cart. Costing is done automatically in the shopping cart.
What are the processing times and shipment of my order?
When the command has been validated by our services, the preparation time and shipping is between 24 and working 72 hours maximum. A notice of shipment of the order is automatically sent by email from the support by the carrier.
What happens if I am abscent (e) upon delivery?
Delivery of packages: Packages are delivered by courier DPD / Chronopost or UPS. If abscence, a notice is deposited in your mailbox. Up to three passes are planned during the three days following the first presentation. In all cases, please refer to the carrier's calling card and follow the instructions to facilitate the delivery of your order.
Shipping pallet (s): Deliveries on pallets are provided by the carrier DSV Transport. The carrier will contact you by telephone to arrange an appointment and to facilitate delivery.
Where can I track the status of my order?
You can track the status of your order from customer account SOLAR KIT vote with your username and password. When ordering you must validate your secure access to the store from the email list. In case you do not validate your registration and / or you do not want to create an account you can not follow the progress since the shop. However, you will receive email with every new status of the status of your order: Create Customer Account, Order Confirmation, Order Processing, Order shipped.
If abscence, my order can it be delivered to a person of my choice?
Yes, you can appoint a person of your choice to receive the package to the delivery address. When ordering, you can also choose to add a delivery address different from billing. Contact information for billing and shipping can not be changed after the validation of the order by us.
Our partner carriers engaged in all continental European countries listed below:
Belgique / België
España (excl. Baleares y Canarias)
France (Monaco, Andora and Corsica included)
Luxembourg / Luxemburg
Portugal (excluding Madera y Azores)
Schweiz / Suisse / Svizzera
For shipments outside of continental Europe, please contact us by email or mail for a quote request.